The integration of ITPS and the organizational changes we put in place over the past fiscal year have extended our value chain, allowing us to reach new customers in new regions. By reshaping and raising our company profile, our new service arm accelerates our transition from a platform-centered enterprise into a dedicated infrastructure solution business across all countries where we have a local presence. In other words, we will offer our customers a single point of contact for their hardware, solution and service needs, creating proactive, integrated infrastructure offerings that meet individual business continuity requirements.

Not only does our synergized offering extend our geographic footprint, it also gives new meaning to our relationships with our customers and employees.

Although we have extended our footprint, size remains on our side – giving us the added benefit of agility and speed. We will continue to build on our local presence across EMEA and our European focus to keep us close to our customers. In addition, we are in the process of reinforcing our ‘we make sure’ promise. We want our customers to really feel that we take our special sense of responsibility seriously and that we meet and exceed our promises to customers, partners, stakeholders and employees.

The combined effect of these measures will be new-found levels of customer intimacy, set to become a defining element of our company-wide DNA. Increasingly, our customers will see us in the role of trusted advisor rather than a pure supplier.