‘The New Fujitsu Siemens Computers’ synergizes the established strengths of both companies. Clearly dispelling any notion that Fujitsu Siemens Computers was a pure hardware player, ITPS extends our offering along the wider value chain and solution lifecycle, combining state-of-the-art Dynamic Data Center (DDC) and Mobility or office products with premium services to create dynamic IT environments. ITPS thus forms an integral part of our brand, helping us to realize our ultimate vision of ‘understanding you better, serving you best’.

Not only does the new service arm extend our global reach, it also captures the wealth of experience with our platforms gathered by ITPS over the years. Even more importantly, it gives us a direct line and hands-on insights into the platform needs of service customers. This opens up massive opportunities for proactive services, cross-selling, increased share of wallet and higher margins on new revenue streams. And the prospect of a single-source platform and infrastructure service offering is resonating strongly among many of our enterprise customers.

ITPS thus adds weight to our ‘we make sure’ promise. This extends far beyond actual service delivery to include every step in the process, from the initial customer contact through the helpdesk agents to the way ITPS sells and delivers its services. This quality-conscious culture is the perfect complement to our ‘sense of responsibility’. In addition, strengthening our service capabilities helps us to serve our customers best by giving us greater depth of understanding and access.