| In fiscal 2006/2007, we joined platform operations with our extended service business, speeding our transition to an IT infrastructure provider across all countries. Our new service arm is one of the largest providers of IT infrastructure services worldwide, systematically delivering value to its customers through its broad, deep service offering and multivendor capabilities. Our service portfolio fully aligns with our strategic focus on Mobility and the Dynamic Data Center. It extends along our entire platform offering, underpinning our innovative office, mobile and data center solutions. This strengthens our role as a trusted IT partner, ready and able to solve the most complex business challenges.
ITPS systematically develops and delivers its services in compliance with well-established management and process frameworks such as Information Technology Infrastructure Library (ITIL). This delivers value for our customers by giving them the benefit of full transparency and high process quality based on ITIL best practices.
Our customers are also set to benefit from far-reaching synergy effects between the platform and service business. The insights we gain from our service operations translate back into a direct advantage for platform customers and vice-versa. Under the umbrella of our ‘Design2Service’ concept, for example, we started to feed our service knowledge into ongoing product development in fiscal 2006/2007. |
