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| | Service packs |
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All-in-one |
The Fujitsu Siemens Computers Service Pack CLASSIC provides solution support with short, defined reaction times and service cover times. The Service Pack CLASSIC includes:
- Call acceptance: Calls are accepted according to agreed service level.
- Customer help desk: The help desk provides telephone support including fault analysis and diagnosis during service cover time.
- Hardware fault elimination: Fujitsu Siemens Computers provides fault elimination remotely. The proper functioning of the hardware will be verified through error free runs of product-specific test programs. Individual reaction times can be agreed upon by request to best fit your requirements.
- Software fault elimination: Fujitsu Siemens Computers provides fault elimination remotely by offering access to the latest Patches, and offers support during the installation.
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Let us tell you more |
| According to your specific needs, please send us your e-mail request for further information at expert.sap@fujitsu-siemens.com. Fujitsu Siemens Computers promises service, and delivers it. |
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